You may return your item within 14 days of delivery for a refund or exchange.
To qualify for a return:
• The gemstone must be in its original, unused condition.
• All original documentation must be included (lab reports, certificates, packaging, and accessories).
• Items that have been worn, altered, resized, damaged, or modified after delivery are not eligible.
• Missing or damaged lab reports may incur a replacement fee as determined by the issuing laboratory.
To start a return, please visit our customer hub, Turquoise Colored Icon and Initiate the return buy selecting the
order number. We will provide instructions on how and where to send your item.
Return shipping is free within the United States — we provide a prepaid return label. For international returns, return shipping is paid by the customer; we will confirm the estimated cost with you first. Return shipping is free worldwide if the item arrived damaged or incorrect.