RETURN & REFUND POLICY

At Crescent Gems, your satisfaction is important to us. If you are not fully happy with your purchase, we offer a clear and simple return and refund process.

You have 14 days from the date of delivery to notify us of your intent to return an item. Once you have notified us, you have a further 14 days to send the item back to us.

To qualify for a return:

The gemstone must be in its original condition, subject only to handling necessary to inspect the item (as you would in a physical store).
All original documentation must be included (lab reports, certificates, packaging, and accessories).
Items that have been altered, resized, or damaged after delivery are not eligible.
Missing or damaged lab reports may incur a replacement fee as determined by the issuing laboratory.

To start a return, email us at crescentgems@gmail.com or call or WhatsApp +1 (702) 473-1681 with your order number. We will reply with return instructions (and, for US orders, a prepaid return label). Items sent back to us without first contacting us will not be accepted.

You can always contact us for any return question at crescentgems@gmail.com

Return shipping costs

Return shipping costs are the responsibility of the customer, except for orders shipped within the United States, where return shipping is free. For US returns, we will send you a prepaid return shipping label along with instructions on how and where to send your package. For international returns, we will inform you of the estimated return shipping cost before you proceed. Return shipping is free worldwide if the item arrived damaged or incorrect.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at crescentgems@gmail.com.

Non-Returnable Items

The following are non-returnable:

Custom or special orders (personalized or made-to-order items)
Items that have been resized, altered, or damaged after delivery
Items returned without original lab reports or certificates (unless otherwise agreed)

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at crescentgems@gmail.com with your order number and clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

International Orders

International customers may be charged customs duties, taxes, or import fees by their local authorities. These charges are not controlled by Crescent Gems and are non-refundable.

If an international shipment is refused, undeliverable, or returned due to unpaid duties, incorrect address, or refusal to accept the package, any return shipping costs and related fees may be deducted from the refund.

EU Buyers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU.

To exercise your right of withdrawal, you may use the model withdrawal form below or submit any other unambiguous statement to crescentgems@gmail.com.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Crescent Gems LLC, 30 N Gould St, Ste 100, Sheridan WY 82801, United States Email: crescentgems@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*): _
Order number: _
Name of consumer(s): _
Address of consumer(s): _
Signature of consumer(s) (only if this form is notified on paper): _
Date: _

(*) Delete as appropriate.

Contact

For any questions about returns, refunds, or exchanges, please contact us at: Email: crescentgems@gmail.com