Shipping policy

SHIPPING POLICY

At a glance

  • United States: Free standard shipping on every order. Processed next business day, delivered in 2–3 business days. Prices shown in USD.
  • Canada: $60 USD flat, or free over $499 USD. Shipped from the US via FedEx or UPS, typically 3–7 business days. Prices shown in CAD at checkout. Canadian customs may apply import duties and GST/HST on arrival; these charges are set by the Canada Border Services Agency, are the responsibility of the recipient, and are not collected by Crescent Gems.
  • International (rest of world): $60 USD flat, or free over $499 USD. Shipped via FedEx or UPS, typically 7–14 business days. Local prices shown where available. Import duties, taxes, and VAT may apply on delivery and are paid by the recipient.

Customs duties, taxes, and import fees are set by your local authorities, are outside our control, and are non-refundable.

International Duties & Taxes

Orders shipped internationally may be subject to customs duties, VAT or other import taxes imposed by the destination country. These charges are determined by the local customs authority, are calculated on the value declared at import, and are normally payable by the recipient before the parcel is released. Import taxes are not included in the Crescent Gems purchase price unless specifically stated at checkout, and they are separate from any shipping charge shown above.

Rates and any duty-free allowance differ by country, and we cannot quote them in advance. If you would like an estimate before ordering, your national customs authority or your carrier is the reliable source.

EU Buyers

If you are located in the European Union, please note that additional VAT or import duties may apply to your order depending on your country's regulations. We recommend checking with your local customs office for estimated charges before placing your order.

Order Tracking

As soon as your order ships, you will receive a shipping confirmation email with your tracking number and a link to follow your parcel. You will also get email updates as it moves, including when it is delivered. You can check your order at any time on our Order Tracking page by entering your order number or tracking number, or by signing in to your account on our website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date at crescentgems@gmail.com with your order number and photos where applicable. We will work with the carrier to resolve the issue promptly.

Returns

To start a return, email us at crescentgems@gmail.com or call or WhatsApp +1 (702) 473-1681 within 14 days of delivery, with your order number. We will reply with return instructions. Return shipping is free within the United States; we will email you a prepaid return label. For international returns, return shipping is paid by the customer, and we will confirm the estimated cost with you first. See our Refund Policy for full details.

Contact

For shipping inquiries, please reach out to: Email: crescentgems@gmail.com.