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Refund Policy

Gemstones refund policy
Although we have invested a considerable amount in advanced photography for the gems displayed on the site to ensure that they appear exactly as they do in life and also describe each gem as we see it in in our hand, we realize that there is no substitute for seeing the gem "in person".  Hence we give you a 14 day no questions asked full money back guarantee on all gemstone orders, and to assure your investment, we also offer purchasing through escrow services for any orders  over US$ 1000.00 ( one thousand dollars).   Please note- all escrow charges (3 – 5%) are the sole responsibility of the buyer.

In the unlikely event you decided to return any gemstone package please email us for instructions. All Items must be returned to us only by EMS mail, Refund will only be issued once we receive the items in good order. Please return items in its original undamaged, unaltered condition for a refund or a credit. Chipped and damaged goods will not be refunded.

Jewelry refund policy
Please note custom jewelry orders cannot be purchased through escrow.

As a worlds first, we do have a 14 day refund window on custom made jewelry orders but we do have a re-stocking fee of 20%.

In the unlikely event you decided to return any jewelry package please email us for instructions. All Items must be returned to us only by EMS mail, Refund will only be issued once we receive the items in good order. Please return items in its original undamaged, unaltered condition for a refund or a credit. Chipped and damaged goods will not be refunded.